Información de contacto

CARATINO is operated by Luxx Commerce ApS. This page provides the official contact details customers may use for customer support, order questions, returns, privacy questions, complaints, and company-related enquiries.

Customer Support

Email: support@caratino.com

Phone: +45 32 33 00 04

Customer service hours: Monday-Friday · 10:00-14:00 CET

Customers may also contact us through the Contact page or visit our FAQ page.

Company Details

Luxx Commerce ApS

Mellemvang 6

2680 Solrød Strand

Denmark

Corporate Registration Number (CVR): 46116615

Data Protection Contact

For privacy or data-protection questions, please contact: privacy@caratino.com

Please do not send payment-card details, passwords, authentication codes, or other sensitive account credentials by email.

Order, Shipping, and Return Enquiries

For questions relating to an existing order, delivery, tracking, returns, refunds, damaged goods, incorrect items, or other order-related matters, please contact our customer-support team using the details above.

Where applicable, please include your order number and the email address used at checkout so that we can identify your order efficiently.

Country Availability

The countries where CARATINO currently accepts orders, together with applicable Standard and Express shipping information, are listed in our Country List.

Related Policies

For further information, please see our Terms of Service, Shipping Policy, Refunds and Returns, Privacy Policy, Cookie Policy, and Legal Notice.

Updated at: 04 OCT 2026