Política de envío

This Shipping Policy explains how CARATINO handles order processing, fulfilment, shipping, delivery, tracking, customs, delivery issues, and related shipping matters.

CARATINO is a brand owned and operated by Luxx Commerce ApS. This policy applies to orders placed through our webshop and should be read together with our Country List, Refunds and Returns, Terms of Service, and Contact Information.

The Country List is CARATINO's authoritative and controlling reference for countries served, Standard shipping fees, Express shipping fees, free-shipping thresholds, and estimated delivery times after dispatch.

Shipping at a Glance

1. General Shipping Information

CARATINO is an international online retailer offering products including jewelry, watches, sunglasses, and related accessories from a range of brands.

Products may be held and fulfilled by different suppliers, distributors, warehouses, or fulfilment partners depending on product availability, destination, stock location, carrier availability, and operational setup.

Most orders are prepared for dispatch within 24–48 hours after order confirmation.

Processing may take longer where additional checks or operational steps are required, including during high-volume periods, public holidays, supplier delays, stock verification, payment review, fraud-prevention review, customs preparation, or carrier disruption.

Delivery times are estimates and are calculated from dispatch, not from the time the order is placed.

2. Order Processing Time

Order processing is the time required to verify, prepare, pack, and hand over your order to the relevant carrier or fulfilment partner.

Business days exclude Saturdays, Sundays, and applicable public holidays.

Processing time is separate from delivery time. Delivery time begins once the relevant parcel has been dispatched and handed over to the carrier.

Choosing Express shipping normally shortens the carrier transit time after dispatch. It does not necessarily eliminate the order-processing period before dispatch.

3. Order Confirmation and Dispatch Notifications

After placing an order, you should receive an order confirmation by email.

If you do not receive your order confirmation, please check your spam or junk folder and confirm that the email address entered at checkout was correct.

If you still cannot locate the confirmation, please contact us using the details in our Contact Information.

Once a parcel has been dispatched, tracking or shipping information will normally be provided where available.

If an order is fulfilled in multiple parcels, you may receive more than one shipping confirmation and more than one tracking number.

4. Tracking Your Order

Where available, orders may be tracked through the tracking information provided after dispatch and through CARATINO's order-tracking functionality.

Tracking updates may take time to appear after dispatch. This can occur where the carrier has not yet completed the first physical scan of the parcel.

Tracking information is supplied by the relevant carrier and may update at different intervals depending on the carrier, destination, shipping service, customs process, and last-mile delivery network.

5. Standard and Express Shipping

CARATINO may offer both Standard and Express shipping depending on the delivery destination.

The applicable shipping methods, public shipping rates, and estimated delivery times are set out in our Country List.

Standard and Express refer primarily to the shipping service used after dispatch.

Express shipping does not guarantee that an order will be processed or dispatched immediately.

The actual shipping options available to a particular order are those shown at checkout.

6. Delivery Times

Estimated delivery times depend on the destination country, selected shipping service, product availability, warehouse location, carrier service, customs processing, and local delivery network.

Destination-specific Standard and Express delivery estimates are listed in our Country List.

Delivery estimates begin from dispatch.

Delivery estimates are not guaranteed delivery dates.

Delays may occur due to factors outside CARATINO's reasonable control, including:

• carrier delays;
• customs processing;
• security screening;
• incorrect or incomplete address information;
• remote-area delivery;
• weather conditions;
• local or public holidays;
• high-volume shopping periods;
• transport disruption;
• operational disruption;
• failed delivery attempts;
• events outside our reasonable control.

7. Shipping Fees and Free Shipping

Shipping fees are displayed at checkout before you complete your purchase.

The public Standard shipping fees, Express shipping fees, and free-shipping thresholds applicable to each destination are listed in our Country List.

If there is a discrepancy between general shipping information elsewhere on the webshop and the Country List, the Country List applies, subject to the actual shipping options and charges shown at checkout for the individual order.

Free-shipping thresholds apply to Standard shipping only unless expressly stated otherwise.

Express shipping remains chargeable regardless of order value.

Promotional shipping offers may occasionally apply. Where a promotional offer differs from the ordinary Country List rate, the applicable promotional terms and checkout information will apply to the qualifying order.

8. Refund of Shipping Charges

Shipping charges are refunded only where required by applicable law or where CARATINO expressly agrees otherwise.

Where a consumer validly exercises a statutory right of withdrawal and applicable law requires reimbursement of the original outbound delivery charge, reimbursement may be limited to the cost of the least expensive Standard delivery method offered by CARATINO for that order.

Any additional cost resulting from choosing Express shipping or another delivery method more expensive than the least expensive Standard option may therefore be excluded from reimbursement where permitted by law.

Return-shipping costs are governed by our Refunds and Returns.

9. Multiple Warehouses and Split Shipments

CARATINO may fulfil products through different suppliers, distributors, warehouses, or fulfilment partners.

Products in the same order may therefore be located at different fulfilment locations.

Where necessary, an order may be divided into multiple parcels.

Separate parcels may:

• be dispatched on different dates;
• use different carriers;
• have different tracking numbers;
• travel through different logistics routes;
• arrive on different dates.

A partial delivery does not necessarily mean that an item is missing from your order.

Please review all tracking and shipment notifications before reporting a missing item.

10. Shipping Carriers

CARATINO uses professional international shipping and logistics services.

Depending on the order, warehouse, service level, and destination, shipments may be carried by providers such as DHL, UPS, FedEx, or other appropriate delivery networks.

The carrier may vary between orders and between individual parcels within the same order.

CARATINO does not guarantee that a particular carrier will be used unless this is expressly stated for the specific order.

11. International Shipping, Customs, Duties, and Taxes

Orders may be shipped from a country different from the delivery destination.

Orders delivered outside the European Union may be subject to customs duties, import taxes, brokerage fees, handling charges, or other charges imposed by the destination country.

Unless clearly stated otherwise at checkout or in the applicable destination information, such charges are not included in CARATINO's shipping fee and are the responsibility of the recipient.

Where CARATINO offers a duty-paid, DDP, or similar delivery arrangement for a particular destination, the applicable treatment will be stated through the relevant checkout or shipping information.

For international shipments, goods may be imported on behalf of the consignee or customer.

By placing an order, you authorize CARATINO and its suppliers, fulfilment partners, carriers, customs brokers, and logistics providers to take the steps reasonably necessary to arrange shipment, import formalities, customs clearance, and delivery.

Customs authorities may request additional information or documentation from the recipient.

Customs processing may delay delivery.

Nothing in this section limits mandatory consumer rights that may apply under applicable law.

12. Address Accuracy

Please ensure that the shipping address entered at checkout is complete, accurate, and suitable for delivery.

This includes, where applicable:

• full recipient name;
• street name and number;
• apartment, unit, floor, building, or suite information;
• postal or ZIP code;
• city;
• state, province, or region where applicable;
• country;
• telephone number;
• delivery instructions where relevant.

The customer is responsible for providing accurate delivery information.

CARATINO may not be able to amend an address once fulfilment has begun.

If an order cannot be delivered due to incorrect, incomplete, outdated, or undeliverable address information provided by the customer, additional shipping, return, handling, customs, or re-delivery costs may apply where permitted by law.

13. Failed Deliveries and Refused Shipments

If a delivery attempt fails, the carrier may attempt redelivery, redirect the parcel, hold it at a pickup location, contact the recipient, return the parcel to sender, or follow another procedure according to the carrier's local service rules.

If a shipment is refused, not collected, or returned because delivery could not be completed, additional costs may arise.

Where permitted by applicable law, the customer may be responsible for reasonable costs caused by the failed or refused delivery, including:

• outbound shipping costs;
• return shipping costs;
• re-delivery costs;
• carrier handling charges;
• storage charges;
• customs duties or import charges;
• other reasonable costs directly resulting from the failed or refused delivery.

Any permitted amounts may be deducted from a refund where lawful.

Refusing a parcel or failing to collect it does not necessarily constitute a valid notification of statutory withdrawal.

If you intend to exercise a right of withdrawal, you should notify CARATINO clearly in accordance with our Refunds and Returns.

14. Lost, Missing, or Significantly Delayed Parcels

If a parcel appears to be lost, missing, or significantly delayed, please contact us using our Contact Information.

To help us investigate, we may request:

• your order number;
• the email address used for the order;
• the relevant tracking number;
• the delivery address;
• a description of the issue;
• any relevant communication received from the carrier.

We may initiate or assist with a carrier, fulfilment-partner, or logistics investigation where appropriate.

Carrier investigations can take time and their duration varies depending on the carrier, destination, service, and circumstances.

We will not require a customer to wait longer than permitted under applicable mandatory consumer law before providing a legally required remedy.

15. Parcels Marked as Delivered

If tracking shows that a parcel has been delivered but you have not received it, please first check:

• around the delivery location;
• with household members;
• with neighbours;
• with reception, concierge, security, or building management;
• at any indicated pickup point;
• whether the carrier provided a delivery photograph or notice;
• whether the carrier left the parcel in an authorized safe location.

Please contact us promptly if the parcel still cannot be located.

CARATINO does not automatically issue a refund, credit, or replacement solely because the recipient reports that a parcel marked as delivered has not been found.

Each case is reviewed individually based on available tracking information, proof of delivery, carrier information, delivery circumstances, customer information, and applicable consumer-protection rules.

16. Damaged, Incomplete, or Incorrect Shipments

If an order arrives damaged, incomplete, or incorrect, please contact CARATINO as soon as reasonably possible.

To help us assess the matter, we may request:

• photographs of the outer packaging;
• photographs of the product or products;
• photographs of visible damage;
• a photograph of the shipping label;
• photographs of product identifiers, serial numbers, or reference numbers where relevant;
• photographs of included packaging or accessories;
• a description of the issue.

If a parcel shows visible external damage at delivery, we recommend documenting the condition before opening it where possible.

Please retain the parcel, internal packaging, product packaging, and other relevant materials until the case has been reviewed.

Each case will be assessed individually and handled in accordance with applicable law and our Refunds and Returns.

17. Missing Items in Split Shipments

Because CARATINO may fulfil an order from multiple warehouses, an order can arrive in more than one parcel.

Before reporting an item as missing, please review:

• all dispatch emails;
• all tracking numbers;
• the delivery status of each parcel;
• any notification that the order has been split into multiple shipments.

If all expected parcels have been delivered and an item remains missing, please contact us.

18. Out-of-Stock or Unavailable Items

In rare cases, an item may become unavailable after an order has been placed.

This may occur because stock information is synchronized between CARATINO and external suppliers, distributors, or fulfilment systems.

If an order includes multiple items and one or more items become unavailable, we may:

• ship the available items and refund the unavailable item;
• contact you regarding an appropriate alternative where relevant;
• cancel and refund the affected item;
• cancel and refund the order where fulfilment is not reasonably possible.

19. Order Changes and the 1-Hour Cancellation Window

Orders may enter fulfilment shortly after they are placed.

If you need to cancel an order, please contact us as soon as possible and no later than 1 hour after placing the order.

CARATINO will make reasonable efforts to stop an order where a cancellation request is received within this 1-hour window.

Cancellation cannot be guaranteed if fulfilment has already begun or if an irreversible processing step has taken place.

Once an order has been prepared, packed, transferred to a fulfilment partner, dispatched, or handed over to a carrier, changes or cancellation may no longer be possible.

The 1-hour cancellation window is an operational pre-dispatch cancellation service and does not replace or limit any statutory right of withdrawal that may apply.

If an order can no longer be cancelled before dispatch, you may still exercise applicable return or withdrawal rights in accordance with our Refunds and Returns.

20. Shipping Restrictions

CARATINO ships only to destinations currently listed as served in our Country List.

A destination may be temporarily or permanently removed where shipping is unavailable or impractical due to carrier restrictions, legal restrictions, sanctions, security issues, operational limitations, or other circumstances.

The current Country List is controlling for destination availability.

21. Additional Verification and Reserved Rights

To protect customers, CARATINO, payment providers, suppliers, and fulfilment operations, CARATINO may require additional verification before processing or dispatching certain orders.

We may review, limit, hold, refuse, or cancel an order where we identify or reasonably suspect:

• incorrect, incomplete, or unverifiable delivery information;
• inconsistent shipping and billing information;
• potential fraud or unauthorized payment activity;
• unusual transaction activity;
• sanctions or legal-compliance concerns;
• repeated failed deliveries;
• irregular or excessive return activity;
• activity suggesting misuse of our policies or Services;
• other material fulfilment, security, payment, or legal risk.

Where an order is cancelled before fulfilment, any captured payment for the cancelled order will be refunded in accordance with the applicable payment-provider process.

Nothing in this section limits mandatory rights under applicable consumer-protection law.

Additional rules relating to misuse, fraud prevention, order review, and fair customer conduct are described in our Fair Trade Policy.

22. Store Pickup

Store pickup is not currently available for CARATINO orders.

23. Returns, Refunds, and Exchanges

Returns, refunds, statutory withdrawal rights, return costs, diminished value, and applicable return conditions are governed by our Refunds and Returns.

CARATINO does not currently offer direct exchanges unless explicitly stated otherwise.

If you would like a different size, colour, model, style, or product, please return the original item in accordance with the Refunds and Returns and place a new order.

24. Related Policies

For countries served, Standard and Express shipping fees, free-shipping thresholds, and estimated delivery times after dispatch, see our Country List.

For returns, refunds, withdrawal rights, and return costs, see our Refunds and Returns.

For the contractual framework governing orders and purchases, see our Terms of Service.

For current customer-service and company contact details, see our Contact Information.

Updated at: 04 OCT 2026